Q: How do I turn off or adjust my notification settings?
A: On the home page of the Noodlebox Canada App, click on the person icon in the top right. Click on the gear in the top right corner. Here you can adjust your notification settings.

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Q: How do I use my smartphone app?
A: Locate the app in your smartphone’s app store. Once it’s successfully installed, sign up or login using your registered REWARDS email address.

Once you are logged in you will be able to place a mobile order, scan your code to earn & redeem rewards for in restaurant purchases, see your rewards balance and manage your personal information.

Using the buttons on the bottom of the app to navigate to different functions of the app (Scan, Order, History)

Scan - Your digital Noodlebox REWARDS code - use this to scan when you make in-restaurant purchases.

Order - Search for your nearest Noodlebox location to place a mobile pick-up order. Your points will be automatically awarded to your account.

History - See a detailed list of all your purchases and points activity

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Q: Can I use the Noodlebox REWARDS app at any location?
A: Most Noodlebox locations can scan your app & receive mobile orders, with the exception of our WOODBINE location. **New Noodlebox locations may not turn on their mobile ordering platform in their firsts week of opening.

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Q: How do I earn REWARDS points?
A: You can earn reward points by placing orders through the app, ordering on noodlebox.ca with a verified rewards account or by scanning your digital code in the Noodlebox App in-store.

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Q: Can I still earn & redeem points in the restaurant if I forget my phone?
A: If you forget to scan your app while ordering in the restaurant, you can save your receipt and email info@noodlebox.ca within 30 days and we will load the missing points on your account. You must be a REWARDS member before making your purchase.

You are unable to REDEEM points in our restaurants without scanning your app.

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Q: How can I track my progress towards rewards?
A: Your will find your points balance on the top of the home page of our app, or the YOUR NOODLEBOX REWARDS OFFERS section on noodlebox.ca.

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Q: My balance or rewards points look wrong. Who do I contact?
A: It can take up to 24hrs for your points totals to update from recent purchases. If after 24hrs, you still don’t see your points contact info@noodlebox.ca with proof of your transaction and we will add the missing points.

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Q: Do I have to register to enjoy REWARDS?
A: Yes, you can only earn and redeem rewards if you create an account with an email and password, and follow the verification steps..

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Q: How does Noodlebox manage my personal information?
A: Please see our Terms and Conditions and Privacy Statement for details.

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Q: Will my information show on my account immediately?
A: Generally, balance updates, transaction and reward updates show on your account within 30 minutes. If you notice your account has not been updated within 48 hours reach out to info@noodlebox.ca with details of the transaction.

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Q; I have a new e-mail address, how do I update my information?
A: On the home page of your app, click on the person icon in the top right. Click “Manage Profile” here you can update your personal details.

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Q: Will my points ever expire?
A: Yes, rewards points expire after 1 year. When redeeming points your oldest points will be redeemed first. You can see how many points are due to expire in the Noodlebox App homes screen DETAILS button.

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Q: How do I cancel my account?
A: On the home page, click on the person icon in the top right. Click on the gear in the top right corner. Here you can then click on the Close your account button. Your account will always be here if you decide to come back.